Predictive Dialler

As part of CMC Synergy’s commitment to meeting all your organisation’s telecommunications needs, we offer a predictive dialling service that’s ideal for Companies who are serious about outbound marketing or customer care.

Outbound call centre predictive dialling from CMC Synergy Utilities : Phone : Gas : ElectricPredictive Dialler systems can increase your organisation’s call centre operations by maximising agent talk time.

Research shows that a Predictive Dialler can increases an operative’s talk time from 15 mins to 40 minutes per hour!

  • Other benefits include:
  • Reduced training time
  • Increased business standardisation with automated and scripted routines
  • Less duplication with automated CRMs and back office systems data integration
  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Answer Machine Detection • Full UK compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks
  • Ability to use standard Telephone lines and VoIP trunks

 

Predictive dialler works by using statistical algorithms to minimize the time that operatives spend waiting between conversations and the occurrence of someone answering when no agent is available.

Using Predictive dialler integral scripting also ensures your agents have the correct information to hand in order to follow the required process.

Predictive dialler systems are required to meet Ofcom, Direct Marketing Association and Information Commissioner guidance as well as EU directives on nuisance calls and distance selling.

An allied option is Voice Broadcasting, a great tool which can create new sales leads & increase business for your company.

Voice Broadcasting combines the speed and low-cost advantage of e-mail with the warmth of a personal call, thus typically delivering a higher response rate than direct mail.

In addition, Voice Broadcasting gives you the advantages of:

  • Low price, with no contracts
  • Scalability to hundreds of thousands of calls
  • Real-time tracking and analytics
  • Instant press-1 transfers from interested leads
  • The ability to schedule calls for specific times
  • Answering machine detection
  • Different messages for machines and people

Find out more about how predictive dialling can help your outbound call centre by calling one of our helpful team on 0151 545 0808.