Privacy Policy

Last updated: April 2026

CMC Synergy Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you interact with us, including through our advertising and lead forms.

Who We Are

CMC Synergy Ltd

Head Office, 9 Tapton Way

Wavertree Business Village

Liverpool, Merseyside

L13 1DA

Email: sales@synergyutilities.net

Phone: 0151 545 0808

01What Information We Collect

When you complete a lead form or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Business name
  • Utility-related information (e.g. current provider, services of interest)
  • Information about your business
  • Any additional details you choose to provide

02How We Use Your Information

We use your information to:

  • Contact you regarding your enquiry (via phone, email or SMS)
  • Provide quotes and recommendations for utility services
  • Store and manage your details within our internal CRM systems
  • Send relevant updates, offers, and marketing communications (where you have opted in)
  • Improve our services and marketing performance
  • Deliver targeted advertising and remarketing campaigns

03Marketing & Advertising

By submitting your details, you may receive marketing communications from us where you have given consent.

We may also use your data to:

  • ▹ Create custom audiences and deliver relevant ads via platforms such as Meta Ads Manager
  • ▹ Analyse and improve the effectiveness of our advertising
You can opt out of marketing at any time by contacting us or using the unsubscribe option in emails.

04Sharing Your Information

We may share your data with trusted third parties, including:

Utility providers (to obtain quotes and services on your behalf)
Marketing and advertising platforms
CRM and email marketing systems
Trusted partners who assist in delivering our services

All third parties are required to handle your data securely and in line with data protection laws.

05How We Store Your Data

Your data is securely stored within our internal systems and trusted third-party platforms. We take appropriate measures to protect your information from unauthorised access, loss, or misuse.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

06Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at sales@synergyutilities.net.

07Cookies & Tracking

We may use tracking technologies (such as pixels and cookies) to:

  • Measure the effectiveness of our advertising
  • Deliver personalised ads
  • Improve user experience

This may include tracking via platforms such as Meta Ads Manager.

08Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or provided upon request.

Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

sales@synergyutilities.net0151 545 0808