Predictive dialer uses algorithms that help significantly reduce time, so call centers can make the most out of their time, it also means that staff training time needed for operating phones is cut significantly. You can use automated and scripted routines to keep business performance at high standards and your agents have the ability to operate remotely.

A tool you can use alongside predictive dialer systems in order to increase your sales leads is Voice Broadcasting. Voice Broadcasting is a mass communication system that sends a recorded message to multiple numbers at one time. This quick system comes at a low cost and you have the option to scale up to hundreds of calls.

Using predictive dialer, you get the following:

• Outbound agent-controlled, broadcast and predictive dialing
• Web-based agent and administrative interfaces
• Inbound, Outbound and Blended call handling
• Integrated call recording
• Answer Machine Detection
• Scheduled Callbacks
• Ability to use standard Telephone lines and VoIP trunks
• Less duplication with automated CRMs and back office systems data integration